The Green Market Customer Charter

 

 

 

‘The Green Market’

 Indoor Market Customer Charter

 

For ‘The Green Market’, Locky’s Wonder Emporium CLG (LWE CLG), and the Sustainable Indoor Market Traders it rents stalls to, have jointly agreed to uphold this Charter to ensure all Customers are assured of Value for Money, Sustainable Product Acquisition, a Courteous Service and an assured Complaints Procedure in the case of a dispute.

This entitlement is in addition to Customer’s statutory consumer rights and does not in any way detract from their ability to pursue a solution through those channels.

All Traders have agreed to comply with this Customer Charter and the ‘The Green Market’s’ Traders Charter by attending the Market.

 

1. All goods sold will be safe and fit for their intended purpose.

2. No goods will be offered for sale that are counterfeit, offensive, dangerous or of unknown

origin.

3. Traders will display their name in a prominent manner.

4. Goods will be accurately described and priced by item and sold as such.

5. Bulk goods will be priced and sold by quantity, weight, measure or count as described.

6. Food produce will be of the same quality as that displayed upon the stall.

7. Services sold through the Market but provided elsewhere will be as described.

8. Goods sold as new will be new and undamaged.

9. Receipts will be issued if requested.

10. Traders will maintain required Public Liability insurance.

11. The Market will be kept clean and wholesome.

12. Traders will be courteous to all Shoppers.

13. A LWE CLG staff member will be available to provide assistance, if needed.

 

COMPLAINTS

If you are dissatisfied with the service, you have received:

·       Return to the Trader and explain the problem. He/she will almost always be able to resolve it to your complete satisfaction. The Trader has the option of offering you a full refund or replacement goods to the same value.

·       If you are still not entirely satisfied, contact LWE CLG management. And we will try to resolve the dispute.

·       Finally, if you are still dissatisfied, you can write by email (wonder@lwe.ie) to the LWE CLG Directors and they will also attempt to resolve the situation.

 

YOU ARE NOT ENTITLED TO REDRESS IF:

·       You have merely changed your mind after purchasing the goods.

·       You bought the goods in the knowledge that they were faulty, and this was pointed out to you at the time.

·       You damaged the goods by using them for a purpose other than that for which they were intended, or for a purpose for which they were not suitable.